Medical Laboratory JSM Migration
Moving a medical laboratory's service desks to JSM with zero downtime
A high-compliance service desk migration designed around continuity, device context, and data integrity.
Challenge
What needed to change.
A high-compliance medical laboratory ran several legacy service desks. Support engineers lost time hunting for device details, and the move could not interrupt processes that clinical work depended on.
The solution
How Deservio approached it.
We moved the lab's separate service desks onto one platform without interrupting service, designed around its compliance requirements. A custom connector then feeds every workstation, server and laptop into the platform automatically, so each support ticket opens with that device's health and history attached.
Results
What changed.
- Zero downtime while every legacy service desk moved to the new platform, with no loss of data integrity
- Workstations, servers, and laptops synced automatically, with no manual entry
- Device context on every ticket, replacing manual lookups for support engineers
- 70% faster time to find device information per ticket
“Every ticket arrives with the device history attached.”← Back to Case Studies
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